FAQs

  • Products

Do your projection necklaces work?

Yes of course! We're professional in making micro-carved photo projection necklaces and bracelets. Your picture on the pendant can be viewed clearly through naked eyes, camera lens, or when projected onto a surface.

To learn more about how we apply the technique to create unique jewelry, please refer to this blog post

How to use a projection necklace when I receive it?

3 methods to unlock its magic!

  1. Tap the camera app on your phone -> Point it at the front side of the pendant to reveal the picture.
  2. Turn on the flashlight on your phone -> Point it at the back of the pendant to project the image onto a surface.
  3. Hold the pendant close to one eye to view the photo.

For details please refer to this blog post.

I see spots on the image of my projection necklace. Is it defective?

Dirt or grease can result in specks on the images or blurred pictures. Use a silver polishing cloth to gently clean the lens (flat side of the pendant).

Is your jewelry made with sterling silver?

Yes, all Customodish's jewelry is made with high-quality sterling silver. Gold or rose gold necklaces are then plated in 18k gold. 

  • Presale

I have a special request for my order

Please don't hesitate to chat with us or email at hello@customodish.com , and we'll reply within 24 hours. 

How do I use a coupon?

Free shipping is applied automatically on all orders.

If you've got other promo code or gift card code, please tap "Show order summary" at the checkout step and apply it there. 

  • Order Issues

How do I track my order?

You can track it on our Track Your Order page. 

  • Aftersale