100-Day Quality Guarantee

At Customodish, customer satisfaction is always our top priority. Every personalized item is carefully inspected before shipping, and we strive to make each piece as precious and beautiful as the memory it represents.

Because our personalized items are made specifically for each customer, we are unable to accept returns for change of mind. However, the following issues are covered by our 100-day quality guarantee, beginning from the date of purchase:

1. Incorrect Item: We sent the wrong item or order.

2. Damaged Item: Your item arrived broken or damaged.

3. Product Defect: The material or construction of the item is defective.

4. Personalization Error: The item was produced differently from the personalization details submitted with your order.

5. Photo Production Error: The hidden photo is blurry or distorted because of a production error, rather than the quality, lighting, resolution, or composition of the original image provided.

If you experience any of these issues, please contact us before returning the item. We will review the details and work with you to provide an appropriate resolution, which may include a replacement or refund.

How to Request Assistance

Please contact us at [email protected] and include:

• Your order number

• A brief description of the issue

• Clear photos or a video showing the problem

We will respond to your request within 12 hours.

Please do not return an item without contacting us first. If a return is required, we will provide instructions on how and where to send it. Items returned without prior authorization may not be accepted.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Replacements

If a replacement is approved, we will confirm the details with you before the new item is made. As each piece is personalized, replacement production and delivery times may vary.

Cancellations and Changes

We begin processing personalized orders shortly after they are placed. Orders may be cancelled or changed within 12 hours of purchase. After this period, cancellation or modification may not be possible because production may already have begun.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Need Help?

We're always here to ensure your memories are beautifully preserved. For any questions regarding returns, refunds, or your order, please contact: [email protected]